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Quality

At KONE, quality is embedded in everything we do, from customer interaction and product planning all the way to the services we offer. Quality is a cornerstone of our culture, and a core principle that we never compromise on.

Quality is a cornerstone of our culture

Our quality achievements

High scores on quality

In our annual global customer loyalty survey, we have received continued positive feedback on product and maintenance quality and customer service.

High standards for supplier quality

We audit all of the main suppliers that deliver direct materials to KONE distribution centers or factories on a regular basis.

Fulfilling ISO 9001 and 14001 requirements

KONE’s corporate units, major manufacturing units and R&D units are ISO 14001 and ISO 9001 certified.

Our approach to quality

Ownership and taking action

For us quality is about caring to take action, and caring about what we pass on to our colleagues and customers.
Consistently high quality

We listen to our customers closely by using customer surveys. Results show that quality is among the top reasons for choosing KONE as a partner. Our aim is to delight our customers with consistently high quality.
Quality of products and services

Good, solid working practices help us deliver world-class products and services. Our quality culture encompasses our products, processes and all the services we offer from design to maintenance and modernization.