Customer and end user safety

We move 2 billion people every day, and we aim to make those journeys safe. Safety is built into everything we do, from design and product development to manufacturing, installation, continuous performance monitoring, and maintenance and modernization.

Our products serve individuals with different mobility levels, including the elderly, people with disabilities, children, and those carrying heavy or large items. Our products are also essential in environments such as hospitals, shopping centers, and public transportation hubs where safety and reliability are critical factors. Naturally, children and young adults are more prone to incidents caused by misuse or unintended use of the equipment. We take all these safety aspects into account in our operations.

Escalators, elevators, and autowalks are essential in giving access to buildings and public transport. With our digital technologies, we conduct holistic people flow analyses to make the flow of urban life as effortless as possible. We design cities for people of all ages and abilities to move freely and safely. As populations age, demand for accessible, safe, and convenient people flow solutions increase.

For instance, fitting a larger elevator cabin into the existing shaft improves building access for people with wheelchairs or baby strollers. For wheelchair users, mirrors provide better visibility and help the passenger back out of the elevator safely. With KONE Elevator Call, people can enjoy a contact-free journey by avoiding touching buttons while minimizing the waiting time. Small improvements such as these can have huge impact on accessibility.