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Intelligent services for elevators and escalators are here.
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KONE 24/7 Connected Services

SO INTELLIGENT, IT'S PREDICTIVE

Using the latest technology, the elevators and escalators can now speak their minds and keep technicians one step ahead of what’s happening. The result? Fewer faults, faster repairs and more peace of mind for you.

SO SAFE, BY KEEPING WATCH 24/7

Elevators and escalators are on duty 24/7 and so are we. If a problem occurs, detailed information tells us what’s causing the issue and how urgent the matter is. By keeping constant watch 24/7, we can respond quickly in case of sudden failures.

SO TRANSPARENT, YOU'LL STAY IN THE KNOW

If critical faults are detected and technicians alerted, you’ll be informed immediately. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

How do the connected services work?

KONE 24/7 Connected Services keep you informed of your elevator’s and escalator's condition round-the-clock.

CONSTANT EYE ON CRITICAL PARAMETERS

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Equipment installed in the elevator and escalator gathers information from its parameters, usage statistics and faults. The equipment sends all information in real-time to KONE’s cloud service, where the analytics are located.

ADVANCED TECHNOLOGY DETECTS FAULTS IN ADVANCE

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All the data from the elevator and the escalator is processed by an advanced analysis system. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts technical support or customer service, according to how critical the problem is.

FULL TRANSPARENCY THROUGHOUT

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We will send you clear notifications and report all of the actions we take. When you’re fully aware of what’s going on, you can plan ahead and budget for future maintenance needs.

LISTEN TO MACHINE CONVERSATIONS

As part of our marketing and PR campaign to showcase the capabilities of KONE 24/7 Connected Services, a human voice was given to data in real-time, at selected locations. The campaign was the first time that elevators could really speak their minds.

Watch the video to see an example of how elevators and the IoT Cloud can talk to each other.

KONE Websites worldwide

Find out more about the solutions available in your country and find the local contact information on your local KONE website.

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See how KONE 24/7 Connected Services ensure smooth people flow around the world