End-user safety: Little things matter in safety

Injuries typically happen while we're doing things we see as minor or familiar.

Elevators, escalators, autowalks, and automatic building doors are among the safest modes of travel, and millions of people use them every day. However, safety is a joint effort that involves everyone - including you. Learn below about the safe use of our equipment!

Safe use of elevators and escalators


Stay safe while using elevators!

Be aware of impulsive behavior, like putting your hand or a walking stick to keep the elevator doors open. Take a look at our educational video and be reminded how little things matter in safety!


Pay attention to little things

It’s just an untied shoelace, but it might be a problem if it gets stuck in the wrong place. Take a look at our escalator safety video and be reminded how little things matter in safety.

Using our equipment safely with pets

Our equipment is safe to use with pets, but you must make sure you do it the right way.


Escalators and autowalks

You can ride the escalator safely with small pets by carrying them with one arm and holding on to the handrail with your other hand. With bigger pets, always use the elevator or the stairs.

Remember that the same rules apply when using autowalks; only use them with small pets by carrying them with one arm while holding on to the handrail with your other hand.

Elevators and automatic building doors

When using elevators and automatic building doors with pets, pay special attention and make sure the leash doesn’t get caught between the doors - always ensure that your pet walks next to you through the doors.

Children and safety

Habits learned young tend to stick. That is why KONE sees children as an important audience when it comes to reaching out on equipment safety.

Our beloved KONE safety mascots, Bob and Max, have visited many shopping centers, kindergartens, and customer premises around the world to promote safety in a fun and engaging way.


Max and Bob can teach you about safe equipment use via a game, workbook and more!


Safety online game

Help Bob the elephant in his quest to find his friend Max the mouse, and pay attention to the proper use of elevators and escalators. Remember to tie your shoelaces!


Safety workbook

Explore elevator and escalator safety with the colorful Max and Bob workbook!

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