Quality policy statement

KONE’s purpose

In a world where cities are constantly evolving and more and more people choose to live in them, we at KONE stand with one clear aim: to shape the future of cities.

We make urban life more vibrant and livable. And we do it by enabling safe, sustainable, and effortless people flow for all. We help cities leave a positive mark on the planet - for the next century and beyond. We shape the future of cities.

Quality ambition

At KONE, quality connects people and data to deliver the best customer experience and drives measurable business impact.

Our quality objectives are to:

• Deliver on customer promises by making feedback and operational quality visible through transparent data.
• Design for lifecycle excellence with quality assurance, clear data on processes, component reliability, and lifespan.
• Drive business performance improvement by supporting teams to reduce waste through continual improvement programs.
• Enable fast recovery and learning by fixing issues and identifying root causes, with the support of AI and digital tools.
   

Quality commitment

Quality is embedded in everything we do, from customer interaction and solution planning to the services and solutions we offer throughout the lifecycle of our customers’ business.

Complying with the laws, regulations, directives and other requirements of societies in which we operate is the starting point for our business. We understand the needs and expectations of our customers and other stakeholders, as well as the associated risks and opportunities.

Our strategy sets the direction for our long-term planning and defines our annual short-term objectives. We execute our plans with proactive, disciplined and consistent teamwork throughout our organization, with our leaders as role models. We make every effort to make sure that everyone has the right competence and is empowered to act as expected.

Philippe Delorme

President and CEO

December 19, 2025