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HUS Helsinki University Hospital
Case overview
Nowhere do elevators play a more critical role than in hospitals. Across HUS Helsinki University Hospital’s network of 20 hospitals, KONE helps ensure patients, staff, supplies, and visitors can move safely and efficiently throughout hospital facilities. By combining preventive maintenance with AI-powered monitoring, KONE supports uninterrupted operations in one of Finland’s most demanding healthcare environments.
| Project name | HUS Helsinki University Hospital |
| Location | Across southern Finland |
| Connected services since | 2017 |
| Size | 20 hospitals, 850,000 m² combined area |
| Patient population | 1.6 million annually |
| Building owner | HUS Helsinki University Hospital |
| Property manager | HUS Kiinteistöt Oy |
Keeping critical healthcare services moving
HUS partnered with KONE to maximize uptime, reliability, and safety across its hospital network. Using KONE 24/7 Connected Services, elevator data is monitored continuously, helping identify potential issues before they impact patients or healthcare operations.
“One of our core values is to provide trouble-free hospital service, and digitalization is opening up new possibilities. KONE’s innovation looked like something that could meet our high standards. Our target for elevator usability is extremely high at 99.9%.”
Mika Ahia
HUS Facility Manager
Key requirements of the project
- Maximize elevator uptime and reliability in critical healthcare environments
- Improve operational efficiency and safety through digital solutions
- Ensure electromagnetic compatibility with medical equipment
- Detect and address equipment issues before they lead to service interruptions
Results of the collaboration
Predictive maintenance in action
AI-based monitoring analyzes hundreds of elevator parameters in real time, helping identify anomalies before they develop into equipment failures.
Improved reliability and availability
Continuous risk assessment and preventive maintenance help support accessibility, safety, and dependable performance across the hospital network.
Faster response to potential issues
When critical deviations are detected, technicians can be dispatched quickly to help minimize downtime. Service teams are never more than three kilometers away from HUS facilities, helping address issues before they escalate.
Technology highlights
- KONE Care™ maintenance for:
- 295 passenger, patient and service elevators
- 1 helipad elevator - KONE 24/7 Connected Services predictive maintenance system connected to all elevators
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