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Metro de Madrid
Case overview
When a relationship lasts 20 years, the chemistry must be right. KONE’s partnership with Metro de Madrid assures a smooth ride for three million daily commuters in the Spanish capital. Opened in 1919, the network now spans 293 kilometres, 13 lines and 300 stations.
| Project name | Metro de Madrid |
| Location | Madrid, Spain |
| Year completed | 2007; maintenance ongoing |
| Daily flow | 3 million passengers |
| Network | 13 lines, 300 stations |
| Owner and Property manager | Metro de Madrid |
A long-term partnership
Keeping Madrid on the move
As Metro de Madrid expanded, KONE supported its growth through new equipment installations, modernization projects and ongoing maintenance services.
Over the course of the partnership, KONE delivered 334 escalators and 122 elevators, while carrying out modernization and repair projects across the network. Dedicated maintenance and rapid-response services help keep the equipment running smoothly and reliably.
“Metro de Madrid is a customer that constantly challenges us and makes us grow. During our long-standing relationship, we have learned a great deal from working in this demanding environment, always striving to provide the best possible service and solutions for this long-term partner,”
Javier Rodríguez
KONE Key Account Manager
Key requirements of the project
- Support Metro de Madrid's rapid expansion while ensuring smooth passenger flow
- Improve equipment availability and accessibility across 300 stations
- Deliver long-term maintenance and modernization services to enhance the passenger experience
Results of the collaboration
Network expansion support
KONE supported the growth and modernization of Metro de Madrid through the delivery of elevators, escalators, modernization solutions, and long-term maintenance services.
Improved reliability and availability
Dedicated maintenance and rapid-response support help maximize equipment availability and ensure consistent performance across the metro network.
Improved passenger experience
The long-term partnership has helped deliver safe, efficient, and accessible mobility for approximately three million passengers every day.
Technology highlights
- 334 new KONE escalators; KONE maintains 213 escalators in total for Metro de Madrid
- 122 new KONE elevators; KONE maintains 358 elevators in total for Metro de Madrid
- KONE Care™ Maintenance Service
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