Digitally enabled elevator maintenance

KONE service takes care of the problems you see and predicts the ones you don't. Keep people safe, save time, and protect your investment with predictive maintenance and remote actions, delivering peace of mind across the lifecycle for any make or model.

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Next, share your contact details.

First Name *

Last Name *

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Phone (international format without spaces) *

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City *

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Nearest KONE branch *

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Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

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I'm an existing KONE customer

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Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement.

Benefits of connected maintenance

Tomorrow's faults solved today

Digitally enabled maintenance fixes issues before you notice them, maximizing uptime and safety. With clear status updates and expert elevator service, your elevators run reliably for longer, reducing unplanned costs and boosting your building's value.

Issues are solved before you notice them

Our expert technicians are backed by advanced digital solutions to provide confidence in every ride.
Maximized uptime and safety

More predictable service for everyone, with increased uptime and fewer interruptions, keeping all elevator users safe.
Stay informed, save time

Stay informed in every step of your service journey and easily manage what's important to you.
Longer life, greater value

Enhanced maintenance extends the performance and lifecycle of your assets and the value of your building. In-depth service expertise ensures reliability and minimizes unplanned costs.

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Built-in services

Industry leadership that delivers service innovations

With real-time monitoring and intelligent data analysis, we recognize and address up to 80% of the faults before they become a problem, maximizing uptime and safety. Our service technicians are prepared for issues with the right parts when you need them.

Spend less time on maintenance issues

80 %

Of issues handled proactively with real-time detection
Save time with fast and remote resolution of issues

25 %

Of issues solved remotely within two minutes
Improve safety for tenants and visitors

55 %

Fewer entrapments
Keep equipment running smoothly and users happy

30 %

Reduction in downtime

Remotely fix issues and resolve entrapments within minutes; no need to wait for onsite technicians. Enabled with the highest standards of cybersecurity for your peace of mind.

Get real-time updates and insights into equipment performance and status and manage contracts and tenders through an intuitive online self-service tool.

Get more out of your elevators

Digital services

Easy ways to add value

We offer digital services that future-proof your assets while increasing tenant satisfaction and building value. Enhance asset management with KONE 24/7 Planner, use KONE APIs to monitor equipment status, track maintenance activities or improve your building experience with automated lift calls or intelligent service robots, or keep your tenants informed with infotainment services.

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Elevator modernization

Smooth and smart elevator modernization

Even well-maintained elevators eventually need to be modernized. Our experts recommend tailored upgrades that fulfill modern safety, sustainability, and technology requirements. Enhance the energy efficiency, performance, aesthetics and ride comfort of your elevator while extending its lifespan and future-proofing your building.

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References and case studies

See how we combine expert knowledge and the latest technology to offer effortless maintenance.

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Frequently asked questions

The frequency of elevator maintenance depends on factors such as the type of elevator, usage intensity, age, and local regulations. In general, most elevators require maintenance visits at least every 1–3 months. KONE's digitally enabled maintenance can optimize visit frequency based on real-time equipment data, ensuring your elevator gets the right service at the right time.

Elevator maintenance costs vary depending on the elevator type, age, usage, contract level, and location. KONE offers maintenance packages to suit different needs and budgets. Contact us for a tailored quote.

You can contact KONE directly through this page to discuss your needs. Our experts will assess your equipment portfolio and recommend the most suitable maintenance package — whether you have one elevator or an entire building portfolio.

With MyKONE, KONE's self-service online tool, you can get real-time updates on equipment status, track maintenance activities, manage service requests, and access your contract information — all in one place, at any time.

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Digitally enabled elevator maintenance

Send us a message and we'll get back to you shortly

What are you interested in?

Tomorrow's faults solved today

Issues are solved before you notice them

Maximized uptime and safety

Stay informed, save time

Longer life, greater value

Industry leadership that delivers service innovations

Predictive maintenance for 80% of issues ahead of time

80 %

25 %

55 %

30 %

Remote service and rescues even in 60 sec

Full equipment transparency and digital experience

Get more out of your elevators

Easy ways to add value

Smooth and smart elevator modernization

References and case studies

Frequently asked questions

How often do you need to perform elevator maintenance?

How much does elevator maintenance cost?

How do I get a maintenance contract that suits my needs?

How do I keep track of maintenance schedules, orders and maintenance work?