KONE LiveView

Get real-time visibility into elevator and escalator performance across your entire portfolio: act faster, minimize downtime, and keep operations running at peak efficiency.

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Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement.

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Phone (international format without spaces) *

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Nearest KONE branch *

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Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

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Almost there! Tell more about yourself and let us know your data processing preferences

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I'm an existing KONE customer

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement.

1/3

Next, share your contact details.

First Name *

Last Name *

Email *

Phone (international format without spaces) *

Company *

Address *

City *

Pincode *

State *

Nearest KONE branch *

2/3

Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

3/3

Almost there! Tell more about yourself and let us know your data processing preferences

Your role? *

Your relationship with KONE

I'm an existing KONE customer

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement.

Without timely visibility into equipment performance, even small disruptions can escalate quickly. Stopped equipment is often discovered too late, leading to queues and complaints, reactive rather than proactive operations, and difficulty coordinating responses across teams and sites.

KONE LiveView changes that. It puts you in control with real-time data about equipment status, stops, movement, and alerts across your entire portfolio. Your team can respond quickly and coordinate effortlessly to keep people moving smoothly through your buildings.

Core benefits

Real-time visibility with actionable insights

See what is happening right now

Real-time status of your full equipment portfolio, wherever you want to see it. View your portfolio on a map, then drill into any site for live running direction, speed, and current floor – at any time, from any location.
Act before disruptions escalate

Instant alerts include the probable root cause and recommended action, sent by SMS to on-site staff. Most escalator stops can be safely key-restarted, getting equipment back in operation within minutes – without waiting for a technician.
Portfolio-wide visibility and control

A real-time, location-independent view across all your sites provides full transparency. Shared visibility supports quicker alignment, response, and decision-making across teams and geographies.

How it works

Faster resolution of unexpected events

KONE LiveView helps you respond to unexpected issues faster and keep disruption to a minimum.

Step 1

Issue detected

Remote equipment monitoring identifies an issue. The stopped equipment is immediately visible in KONE LiveView – giving operations teams instant awareness without relying on manual reporting or passenger complaints.
Step 2

Mobile alert sent

A mobile notification is sent instantly to the right personnel on site. The alert includes the probable root cause and a recommended action – so your team can decide the fastest way to resolve the issue without needing to contact KONE first.
Step 3

Fast resolution on site

Close to 90% of stopped escalators can be safely restarted with a key on site by trained person – getting your equipment back in operation within minutes.
Step 4

Expert help when you need it

Some issues require support from KONE experts, who are always ready to visit to ensure your equipment works as expected.

A location-independent view, whenever you need it

Facility managers

Operational, day-to-day visibility for facility managers with multi-site portfolios who need to immediately see what's happening. You choose who gets notifications of stopped equipment, along with action recommendations for confident, informed decision-making.
Asset managers & portfolio owners

See your entire portfolio at a glance. KONE LiveView gives you a real-time, location-independent view across all your sites for full transparency and faster coordination. Shared visibility supports quicker alignment, response, and decision-making across teams and geographies.

Explore other KONE innovations

Remote service

KONE Remote Service helps keep elevators running safely and reliably through intelligent remote monitoring, diagnostics, and software updates performed outside peak hours.

Learn more
myKONE

Your complete view of equipment status, service history, and upcoming maintenance – all in one place, accessible anytime.

Learn more
KONE predictive maintenance

Identify potential issues before they cause disruption, with AI-powered monitoring that helps you stay ahead of faults.

Learn more

Customer success stories

See how facility managers and portfolio owners use KONE LiveView to reduce downtime and take control of their operations.

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Frequently asked questions

KONE LiveView is a smart equipment monitoring system that provides real-time data about equipment status, stops, movement, and alerts across your entire portfolio. The data can be viewed at any time, from any location, making it ideal for facility managers and portfolio owners who need location-independent visibility across multiple sites.

KONE Liveview runs on connected equipment data. The equipment delivers status changes in real time to KONE Cloud, and any issues are mirrored in a few seconds in the Liveview user interface.

Yes. KONE LiveView is ideal for facility managers and portfolio owners who need location-independent visibility into equipment status across multiple sites. You can view your portfolio on a map, then drill into any site for live running direction, speed, and current floor – at any time, from any location.

KONE LiveView uses remote equipment monitoring to identify a stopped elevator or escalator. It instantly sends a mobile notification to the right personnel on site, including the probable root cause and a recommended action – so the team can decide the fastest way to resolve the issue without needing to contact KONE first. Close to 90% of stopped escalators can be safely restarted with a key on site by trained person, getting equipment back in operation within minutes.

KONE LiveView is designed for facility managers with multi-site portfolios, as well as asset managers and portfolio owners who want a real-time, location-independent view across all their sites for full transparency and faster coordination.

HOME / VILLA

KONE LiveView

Send us a message and we'll get back to you shortly

What are you interested in?

Your whole portfolio in real time

Real-time visibility with actionable insights

See what is happening right now

Act before disruptions escalate

Portfolio-wide visibility and control

Faster resolution of unexpected events

Issue detected

Mobile alert sent

Fast resolution on site

Expert help when you need it

A location-independent view, whenever you need it

Facility managers

Asset managers & portfolio owners

Explore other KONE innovations

Remote service

myKONE

KONE predictive maintenance

Customer success stories

Frequently asked questions

What is KONE LiveView?

How does KONE LiveView detect equipment issues in real time?

Can KONE LiveView monitor a portfolio of multiple buildings and sites?

What happens when KONE LiveView detects a stopped elevator or escalator?

Who is KONE LiveView designed for?