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Repairs and enhancements for elevators and escalators

Heavy-duty equipment is built to last — but even the best-engineered components have a service life, and occasional repairs are part of the normal lifecycle of elevators and escalators. At KONE, that's something we plan for.

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Next, share your contact details.

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Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

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Every elevator and escalator has components that wear over time. Some have a service life of two years, others four, others ten. Knowing what services are needed in every lifecycle stage, and acting on time, is what keeps equipment reliable, safe, and cost-effective over its lifetime.

KONE’s repair service covers it all: from planned services and small enhancements to fast corrective action when a fault occurs. Most repairs cause no disruption to operations, when handled by a proactive team that knows the equipment well.

Core benefits

Why choose KONE repair services

We already know your equipment

If you are a KONE connected maintenance customer, our systems monitor your elevators and escalators around the clock so we can plan the repair service and propose the most optimal actions.
The right service, right when you need it

Our repair service offering covers the entire lifecycle of your escalator or elevator. Avoid unexpected costs, optimize your assets, and reach sustainability goals with actionable insights from your maintenance team.
Any brand, any age

KONE repairs elevators and escalators from all major manufacturers, with our global supply network holding nearly 400,000 spare parts. Our technicians are trained across brands and supported by a global technical services network that covers everything from routine component replacements to more complex fault diagnosis.
Easy communications with myKONE

With the myKONE customer portal, it's easy to plan ahead, meet compliance requirements, and stay informed about your equipment’s condition. You can receive, review and approve repair tenders and communicate with the KONE team.

Solutions

Repair services that fit the needs of your building

From scheduled replacements to emergency fault repairs, we look after your equipment throughout its lifecycle.

Components like guide shoes, step chains, drive systems, and safety devices have known service lives. Servicing them on schedule keeps your equipment running smoothly and avoids unnecessary disruption.

Sometimes a component can be replaced with something better: a modern emergency phone, an updated safety sensor, a more energy-efficient drive. Small enhancements help keep your building safe, future-proof it or enable valuable services.

If a fault occurs, KONE responds quickly, diagnoses the root cause, and fixes it correctly the first time. Communications and tender approvals can be handled easily through myKONE.

Lifecycle value

We care for your equipment throughout its lifecycle

In addition to one-off repairs, we can help you maintain your equipment for optimal performance and eventually modernize it when it's time for something new.

Elevator maintenance

KONE's connected elevator maintenance solution keeps a constant eye on your equipment, tracks every service interaction, and proactively schedules part replacements, so unexpected breakdowns become a thing of the past and your investment keeps its value.

Learn more about elevator maintenance
Escalator maintenance

Keep your escalators moving without interruption by staying one step ahead of wear and tear. We help you extend the life of your escalators with predictive maintenance and a comprehensive service package that's right for your needs.

Learn more about escalator maintenance
Modernization projects

When it's time to think about a modernization project to address aging equipment on a more thorough level, our team can help you plan your next steps.

Learn more about equipment modernization

Frequently asked questions

KONE offers different types of elevator and escalator repair services for different situations. We deliver planned component replacements for when a part has come to the end of its lifecycle, and small enhancements when you want to improve the performance of your equipment without a full replacement. When a fault occurs, we offer quick and reliable repairs to get everything working again.

Yes. Our experienced technicians can repair elevators and escalators regardless of make and model. Our global supply network holds nearly 400,000 spare parts from all major elevator and escalator brands, and the most common components are stocked locally so the repair service can be completed on the first visit, without waiting weeks for parts to arrive.

This depends on the service level of your agreement, which we establish together with you when tailoring the contract to your needs.

Scheduled replacements address elevator and escalator components that are coming to the end of their known service lives and need to be replaced before they start causing disruptions to your operations. Fault repair service, on the other hand, addresses faults that occur outside of the regular maintenance schedule. KONE responds quickly, diagnoses the root cause, and fixes it correctly the first time.

Your repair history is visible through myKONE, our customer portal.

The right time to modernize depends on the equipment lifecycle phase, and your goals and priorities for your building. KONE offers tailored modernization packages to meet your needs, from smaller upgrades to full replacements.

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Repairs and enhancements for elevators and escalators

Send us a message and we'll get back to you shortly

What are you interested in?

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Repairs are a part of well-maintained equipment's lifecycle

Why choose KONE repair services

We already know your equipment

The right service, right when you need it

Any brand, any age

Easy communications with myKONE

Repair services that fit the needs of your building

Scheduled repair services

Small enhancements

Fault repair services

We care for your equipment throughout its lifecycle

Elevator maintenance

Escalator maintenance

Modernization projects

Frequently asked questions

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Repairs and enhancements for elevators and escalators

Send us a message and we'll get back to you shortly

What are you interested in?

Repairs are a part of well-maintained equipment's lifecycle

Why choose KONE repair services

We already know your equipment

The right service, right when you need it

Any brand, any age

Easy communications with myKONE

Repair services that fit the needs of your building

Scheduled repair services

Small enhancements

Fault repair services

We care for your equipment throughout its lifecycle

Elevator maintenance

Escalator maintenance

Modernization projects

Frequently asked questions

What types of elevator and escalator repairs does KONE offer?

Can KONE repair elevators and escalators from other manufacturers?

How quickly can KONE respond to an elevator fault or breakdown?

What is the difference between a scheduled replacement and a fault repair?

How are KONE repairs documented and tracked?

When should I consider modernization instead of repair?