Escalator maintenance

Extend the life of your escalators with predictive maintenance, or focus on the essentials for safe and smooth escalators. We have maintenance solutions and dedicated technicians for all major brands who can help you find a maintenance plan that meets your needs.

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Next, share your contact details.

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Phone (international format without spaces) *

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Nearest KONE branch *

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Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

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We'll help you find the service package that's right for you no matter what type of escalators you have. Lower costs over the equipment's lifetime with a tailored maintenance program that keeps components in good condition and recommends parts replacement based on their actual condition and usage.

Care beyond your expectations

Predictive escalator maintenance

Maximize escalator availability with AI-based data analytics that can anticipate maintenance needs and reduce unexpected repairs. Speed, temperature, vibration and energy consumption are monitored in real time to improve safety and efficiency. If an escalator stops because of user error, proactive notifications are sent immediately and you will also be notified when it's safe to restart your escalator.

Improve safety for tenants and visitors

20 %

Fewer customer reported issues over a 2-year period
Spend less time on maintenance issues

80 %

Of issues handled proactively with real-time detection
Keep equipment running smoothly and users happy

30 %

Reduction in downtime
A comprehensive plan for the future

360°

Lifecycle approach for repairs, upgrades and renewals

Built-in services

Industry leadership that delivers service innovations

With real-time monitoring and intelligent data analysis we recognize and address 80% of the faults before they become a problem, maximizing uptime and safety.

Manage contracts and tenders with real-time insight into all service activities; a new industry standard.

Get more out of your escalators

Digital services

Easy ways to add value

We offer digital services that future-proof your assets while increasing tenant satisfaction and building value. Use KONE APIs to monitor equipment status, track maintenance activities, improve your building experience and keep your tenants informed with infotainment services.

Learn more
Escalator modernization

Simple escalator modernization solutions

We upgrade and replace escalators of any brand, delivering tailored modernization that boosts safety, efficiency, reliability and performance. Reduce maintenance costs, ensure code compliance, extend the lifespan and improve the energy efficiency of your escalator, ensuring a smoother ride for all users.

Learn more

References and case studies

See how we combine expert knowledge and the latest technology to offer effortless maintenance.

See all reference cases

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Frequently asked questions

KONE's predictive maintenance uses real-time sensors to continuously monitor speed, temperature, vibration, and energy consumption. AI-based data analytics identify potential issues before they cause a breakdown — so our technicians can act proactively, reducing unexpected stoppages and keeping your escalators running smoothly.

Through MyKONE, KONE's online self-service portal, you can access real-time equipment status, track maintenance activities, view service history, and manage your contracts — all in one place, at any time.

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Escalator maintenance

Send us a message and we'll get back to you shortly

What are you interested in?

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

An approach that's right for you

Predictive escalator maintenance

20 %

80 %

30 %

360°

Industry leadership that delivers service innovations

Predictive maintenance for all

Industry-leading digital customer experience and transparency

Get more out of your escalators

Easy ways to add value

Simple escalator modernization solutions

References and case studies

Frequently asked questions

HOME / VILLA

Escalator maintenance

Send us a message and we'll get back to you shortly

What are you interested in?

An approach that's right for you

Predictive escalator maintenance

20 %

80 %

30 %

360°

Industry leadership that delivers service innovations

Predictive maintenance for all

Industry-leading digital customer experience and transparency

Get more out of your escalators

Easy ways to add value

Simple escalator modernization solutions

References and case studies

Frequently asked questions

How does escalator predictive maintenance work?

How do I access my escalator maintenance data in real time?