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Make the switch to KONE service

Switching maintenance providers is the easiest way to quickly improve the safety, reliability and performance of your equipment. By choosing a KONE elevator maintenance contract, you can start enjoying peace of mind today.

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Great, thank you! Next, tell us how we can help.

Equipment *

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Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

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Almost there! Tell more about yourself and let us know your data processing preferences

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Your relationship with KONE

I'm an existing KONE customer

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement.

1/3

Next, share your contact details.

First Name *

Last Name *

Email *

Phone (international format without spaces) *

Company *

Address *

Pincode *

City *

State *

Nearest KONE branch *

2/3

Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

3/3

Almost there! Tell more about yourself and let us know your data processing preferences

Your role? *

Your relationship with KONE

I'm an existing KONE customer

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement.

1/3

Next, share your contact details.

First Name *

Last Name *

Email *

Phone (international format without spaces) *

Company *

Address *

City *

Pincode *

State *

Nearest KONE branch *

2/3

Great, thank you! Next, tell us how we can help.

Equipment *

Building type *

Please provide additional details about your project, for example: Project address number of elevators or escalators, how many landings each elevator will serve, etc. *

Share with us anything else we should know about your project.

3/3

Almost there! Tell more about yourself and let us know your data processing preferences

Your role? *

Your relationship with KONE

I'm an existing KONE customer

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our privacy statement.

Switching your elevator or escalator maintenance to KONE is simpler than you might think. Whether your equipment was made by Otis, Schindler, TK Elevator, or any other manufacturer, KONE's experienced technicians are trained to maintain it. In fact, over 60% of the equipment we service was manufactured by another company, and our global supply network holds nearly 400,000 spare parts from different manufacturers.

With KONE, you'll enjoy the benefits of a dedicated service team, a clear maintenance plan for the entire lifecycle of your units, and real-time visibility into your equipment through the KONE digital channels. Switching to KONE maintenance doesn’t disrupt your building operations in any way and our smooth onboarding process means that there will be no gaps in information flow.

Why choose KONE?

Any brand, any building

Your elevators don't need to be KONE for KONE to take good care of them. Our technicians are trained to maintain equipment from all major manufacturers, and offer recommendations for repairs and modernization when the time is right. Whether you manage a single building or a bigger portfolio, we bring it all under one service agreement, one digital platform, and one point of contact.
Full transparency & control

You can easily manage repair tenders and view your equipment’s maintenance history through the KONE customer portal for full transparency and control over your equipment’s service.
Fewer surprises with predictive maintenance

With predictive maintenance, we proactively monitor your equipment and identify issues before they turn into breakdowns. Our predictive maintenance solution works across all brands of equipment, so your visitors and tenants can enjoy a smoother, safe experience in your building regardless of the elevator brand.
More uptime with remote service

KONE Remote Service optimizes performance, minimizes downtime, and helps uphold the highest standards of safety, achieving a 55% decrease in customer-reported callouts and enabling remote rescues in as little as one minute.

Get started

How to switch to KONE maintenance

Your peace of mind starts here. Our elevator and escalator maintenance base was over 1.8 million units in 2025, so you can trust that your service needs are in good hands with us.

Equipment review and contract

First, we’ll review the condition of your equipment and take care of contracts and documentation. We’ll make sure all your questions are addressed for a transparent partnership.
First maintenance visit

We conduct a detailed review of your unit and introduce you to all key KONE people.
Continuous optimization

You will get immediate visibility into the status of your equipment through KONE digital channels. Predictive maintenance allows us to continuously improve the performance of your escalators and elevators.

Our smart maintenance solutions

Predictive maintence

KONE Predictive maintenance transforms the way you manage equipment, with real-time data and remote capabilities bringing safety, speed, and smarter decisions to your fingertips.

Explore predictive maintenance
Remote service

KONE Remote Service helps keep elevators running safely and reliably through intelligent remote monitoring, diagnostics, and software updates performed outside peak hours.

Explore remote service
Digital communication tools for smart maintenance

KONE’s digital communication tools reduce downtime and simplify maintenance management to help you plan better and ensure a seamless experience for everyone using your building.

Explore our digital communication tools

Explore our maintenance offering

Find the right maintenance solution for you

Our experts offer tailored support for all your maintenance needs across the entire building lifecycle. We partner with you to keep your equipment, business and people moving safely, and deliver the right care at the right time for any make or model of equipment.

Elevator maintenance

With expert local service and quick access to a full catalogue of spare parts, our elevator maintenance provides complete peace of mind across the lifecycle for any make or model.

Read more about elevator maintenance
Escalator maintenance

Take care of your investment with escalator maintenance. With a tailored approach and brand-specific experts, we'll help you find the type of service that's right for you no matter what type of escalators you have.

Read more about escalator maintenance

Frequently asked questions

Yes. KONE maintenance experts have extensive experience with all major brands, like Otis, Schindler and TK Elevator. Fun fact: 60% of the equipment we currently service was manufactured by another company.

Switching to a KONE maintenance contract is easy. Our unique service takeover process starts with a technical survey of your equipment to identify any repair needs. We will then work together with you to create a maintenance contract that’s customized to your needs regarding things like service and callout hours, repair coverage and inspections. We’ll ensure a smooth and transparent transition, with zero disruptions and clear communications with you.

Every business is different, so we’ll work closely with you to find a maintenance solution that’s perfect for your needs and budget. Customizable features include service and callout hours, callout coverage, repair coverage, response time, inspection service and any other service options you need to meet local legislation, governance or communication requirements.

No. Our service takeover process is based on over 570 000 maintenance agreements and extensive experience with all major brands, so you can start enjoying improved performance from day one - with zero risk and zero disruption.

You can contact us through our website and our team will be in touch with you soon!

HOME / VILLA

Make the switch to KONE service

Send us a message and we'll get back to you shortly

What are you interested in?

Personalized service for all your equipment

Why choose KONE?

Any brand, any building

Full transparency & control

Fewer surprises with predictive maintenance

More uptime with remote service

How to switch to KONE maintenance

Equipment review and contract

First maintenance visit

Continuous optimization

Our smart maintenance solutions

Predictive maintence

Remote service

Digital communication tools for smart maintenance

Find the right maintenance solution for you

Elevator maintenance

Escalator maintenance

Frequently asked questions

Can KONE maintain elevators and escalators made by other manufacturers?

How does switching my elevator maintenance contract to KONE work?

What does a KONE elevator maintenance contract include?

Will switching to KONE disrupt my building operations?

How do I get a maintenance contract with KONE?