Future-proof your building with connectivity

KONE connectivity changes how your elevators and escalators are maintained, how your building performs, how it feels to the people inside it, and how you manage it day to day. Built into KONE DX elevators, and available for existing buildings as an add on, connectivity is the foundation that makes everything else possible.

Most elevators and escalators are managed reactively, with issues addressed after they occur. Connected equipment enables advanced monitoring and analytics that can help identify potential maintenance needs earlier and support proactive service actions. Certain issues may also be resolved remotely, helping improve equipment availability and the passenger experience.

Connectivity can also support integration with digital services such as information displays, building management systems, and access solutions, helping buildings meet evolving tenant and visitor expectations.

Core benefits

What connectivity means for your building

A smarter investment from day one

Built-in connectivity provides access to digital services and equipment insights that can support informed maintenance, repair, and long-term planning decisions throughout the building lifecycle.
Equipment that looks after itself

Connected equipment provides continuous monitoring and diagnostic information that helps identify potential issues and support proactive maintenance planning. Certain service actions can be performed remotely, helping reduce unnecessary site visits. When an on-site visit is needed, technicians can use diagnostic information to prepare for service activities more efficiently.
Clarity, control, and confidence at your fingertips

KONE's customer provides access to equipment status information, maintenance updates, and service records in one place. You can review service activity, manage approvals, and stay informed about ongoing work.
A building that keeps getting better

Connectivity is not a one-time feature. KONE's connected equipment is software-driven, allowing new services and capabilities to be introduced over time without major hardware changes. This helps buildings stay current with evolving technologies while supporting cybersecurity and privacy updates.

Solutions and services

Explore what’s possible

Connectivity opens up a wide range of services and solutions for maintenance, people flow, building integration, and passenger experience.

Maintenance

Keep your equipment running smoothly

Around-the-clock monitoring, predictive diagnostics, and remote troubleshooting mean fewer surprises and maximum uptime.

Explore predictive maintenance
People flow

Enable modern movement

Destination control, smartphone call registration, and smarter access management reduce wait times and create an effortless, modern experience for everyone in the building.

Explore People Flow Solutions
Building integration

Connect to your building

Open APIs and our growing KONE partner ecosystem let you integrate the elevator into any smart building platform – from security and access to delivery robots and cleaning services.

Explore KONE APIs

Lifecycle value

Wherever your building is in its lifecycle

New buildings

Built in from day one

When you specify KONE DX elevators for a new building, connectivity is enabled from day one. Your building can immediately begin generating valuable insights through its connection to KONE's digital ecosystem. And because the technology is already integrated into the equipment, there's no need for costly retrofits if you choose to adopt additional digital services in the future.

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Existing buildings

Modernize with connectivity

If your building already has elevators or escalators installed, you can add connectivity either as a standalone project or as part of modernization. KONE’s modernization service can upgrade the electrification, signalization, and other elevator systems for a practical, cost-effective way to access the benefits of connected equipment without the disruption of a full replacement project.

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Customer success stories

See how we've partnered with customers, helping them plan, design, and install solutions that perfectly meet their unique needs.

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Frequently asked questions

Connectivity means your elevators and escalators are able to connect to other systems, so you can monitor their performance remotely, identify issues proactively, and enjoy improved uptime through predictive maintenance. Connectivity also makes it possible to incorporate infotainment, building management, and access solutions to your equipment.

Connectivity is built into the KONE DX Class as standard, and it is available for other equipment as an add on device.

Yes. You can add connectivity to existing elevators and escalators with an add on device, without having to replace the equipment or go through extensive modernization.

You can use the KONE Online customer portal to get real-time updates and data about the performance and status of your connected equipment. You can approve tenders with one click, make confident decisions and monitor progress effortlessly.

Real-time monitoring data from connected equipment enables you to optimize maintenance actions and energy usage in your building, supporting green building certifications like LEED, BREEAM, and Green Mark.

Yes. You can add connectivity to existing elevators and escalators with an add on device, without having to replace the equipment or go through extensive modernization.Yes. Cybersecurity and privacy are built in to KONE connected equipment. New capabilities can be added over time without changes to the hardware, which also means your building can take advantage of new innovations as they emerge, and your data stays secure with the latest cybersecurity improvements.

STADIUM

Future-proof your building with connectivity

Improve user experience with predictive operations

What connectivity means for your building

A smarter investment from day one

Equipment that looks after itself

Clarity, control, and confidence at your fingertips

A building that keeps getting better

Explore what’s possible

Keep your equipment running smoothly

Enable modern movement

Connect to your building

Wherever your building is in its lifecycle

Built in from day one

Modernize with connectivity

Want to learn more? Get in touch

Send us a message and we'll get back to you shortly

What are you interested in?

Customer success stories

Frequently asked questions

What is connectivity?

Is connectivity built into all KONE elevators and escalators?

Can I add connectivity to an existing (non-DX Class) elevator or escalator?

What can I do with the KONE customer portal?

How does connectivity support energy efficiency and green building certifications?

Is KONE's connected equipment secure?