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Connected tools for smart maintenance
Keeping your equipment running smoothly is essential for your building's safety, comfort, and operational efficiency. KONE's digital communication tools empower you to stay informed and in control, reducing downtime, simplifying maintenance management and ensuring a seamless experience for everyone using your building.
Digital communication tools for smart maintenance
Get important information quickly
Stay up to date with real-time performance data and maintenance activity tracking. Our online tools make it easy to monitor your equipment, giving you added confidence.
KONE customer communications channels
Stay up to date anywhere, anytime
KONE Online and KONE Mobile offer a smart, connected way to experience KONE service by giving you and your team round-the-clock access to centralized elevator and escalator maintenance data. They bring together performance, breakdown, repair, and maintenance information for all your equipment, and let you review maintenance contracts and generate reports on work and costs.
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Frequently asked questions
KONE customer communication tools such as KONE Online and the KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for your equipment.
KONE Online and the KONE Mobile app show you upcoming and past maintenance actions for the equipment we maintain for you.
You can check your equipment's status via KONE Online or the KONE Mobile app. If you have connected equipment, you may be able to see whether we're already working on the problem. To request service or report an incident, call us or get in touch directly through KONE Online or the KONE Mobile app. If anyone is trapped in an elevator or there's an immediate safety concern, call KONE's emergency service line right away.
Updates on performed or planned maintenance, as well as findings on identified issues, can be found in KONE's digital channels. If a larger issue requires repairs or modernization, your KONE contact will reach out to you.
In case of emergencies, you can reach us 24/7 through KONE Customer Service. For other inquiries and requests, please check KONE's contact page to see all customer support channels.