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Digitally enabled elevator maintenance

KONE service takes care of the problems you see and helps anticipate the ones you don't. Help keep people safe, save time, and protect your investment with predictive maintenance — supporting confidence across the lifecycle for most makes and models.

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Benefits of connected maintenance

Tomorrow's faults solved today

Digitally enabled maintenance helps address issues before you notice them, supporting uptime and safety. With clear status updates and expert elevator service, your elevators can run reliably for longer, helping reduce unplanned costs and support your building's value.
  • KONE technician inspecting equipment

    Issues are addressed before you notice them

    Our expert technicians are backed by advanced digital solutions to help build confidence in every ride.

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    Improved uptime and safety

    More predictable service, with greater uptime and fewer interruptions, helping keep elevator users safe.

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    Stay informed, save time

    Stay informed at every step of your service journey and easily manage what's important to you.

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    Longer life, greater value

    Enhanced maintenance helps extend the performance and lifecycle of your assets and support your building's value. In-depth service expertise helps improve reliability and reduce unplanned costs.

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  • Proactive Service Task Addressed

    ~53%

    Of issues handled proactively with real-time detection

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  • Days Between Failure

    ~119

    24/7 Connected Services significantly reduces the likelihood of unexpected shutdowns and breakdowns.

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  • First Time Fix Rate

    ~61%

    24/7 Connected Services identifies specific issues to support fixing them the first time around.

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These numbers reflect averages observed over 12 months in KONE connected units in the USA and Canada. Individual results may vary.

Built-in services

Industry leadership that delivers service innovations

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Predictive maintenance

KONE 24/7 Connected Services

With real-time remote monitoring and intelligent data analysis, we can identify and address many potential faults before they become a problem, helping support uptime and safety. Our service technicians come prepared with the right parts when you need them.

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KONE Maintenance Packages

Find a maintenance contract that's right for you

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    KONE Care Essential

    Get the basics right. Ensure that your standard maintenance activities and compliance with legislation are fully covered.

     

    • Cost of parts not covered
    • Service calls not covered
    • Examination and lubrication check are covered
    • KONE Online* included
    • Lowest upfront cost, highest potential expenses
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    KONE Care Advanced

    Protection against most expenses. Extend your standard maintenance to cover service calls and minor spare parts.

     

    • Minor parts costs covered
    • Service calls covered (regular time)
    • Preventive maintenance covered
    • KONE Online* included
    • Higher upfront cost, lower potential expenses
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    KONE Care Premier

    We’ve got you covered. Comprehensive maintenance of your equipment inclusive of major repairs and spare parts.

     

    • Major and minor parts covered
    • Service calls covered (regular time)
    • Preventive maintenance covered
    • KONE Online* included
    • Highest upfront cost, lowest potential expenses

Get more out of your elevators

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    Digital services

    Easy ways to add value

    We offer digital services that help future-proof your assets while supporting tenant satisfaction and building value. Enhance asset management with Asset Management Planning, use KONE APIs to monitor equipment status and track maintenance activities, or keep your tenants informed with KONE Infotainment services.

    Learn more
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    Elevator modernization

    Smooth and smart elevator modernization

    Even well-maintained elevators eventually need to be modernized. Our experts recommend tailored upgrades that fulfill modern safety, sustainability, and technology requirements. Enhance the energy efficiency, performance, aesthetics and ride comfort of your elevator while extending its lifespan and future-proofing your building.

    Learn more
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References and case studies

See how we combine expert knowledge and the latest technology to offer effortless maintenance.

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Frequently asked questions

The frequency of elevator maintenance depends on factors such as the type of elevator, usage intensity, age, and local regulations. In general, many elevators receive maintenance visits roughly every one to three months, though the required cadence is set by applicable codes and your local authority. KONE's digitally enabled maintenance can help optimize visit frequency based on real-time equipment data, so your elevator gets well-timed service.

Elevator maintenance costs vary depending on the elevator type, age, usage, contract level, and location. KONE offers a range of maintenance packages — from KONE Care Essential to KONE Care Premier — to suit different needs and budgets. Contact us for a tailored quote.

You can contact KONE directly through this page to discuss your needs. Our experts will assess your equipment portfolio and recommend the most suitable maintenance package — whether you have one elevator or an entire building portfolio.

With KONE Online, KONE's self-service web portal, you can get real-time updates on equipment status, review maintenance and repair activity, generate reports on maintenance work and costs, and access your contract information — all in one place, around the clock. You can also send and track service requests on the go with the KONE Mobile app.