Escalator maintenance

Whether you want to extend the life of your escalators with predictive maintenance or focus on the essentials, we have solutions and dedicated technicians for most major brands to help you find a plan to suit your needs.

We'll help you find the service package that's right for you, no matter what type of escalators you have. A tailored maintenance program keeps components in good condition and recommends parts replacement based on actual condition and usage — supporting lower costs over the equipment's lifetime.

Care beyond your expectations

Predictive escalator maintenance

Improve escalator availability with AI-based data analytics that can help anticipate maintenance needs and reduce unexpected repairs. Speed, temperature, vibration, and energy consumption are monitored in real time to support safety and efficiency. If an escalator stops because of user error, proactive notifications are sent, and you'll be notified when the escalator can be restarted.*

* These numbers reflect averages observed over 12 months in KONE connected units in the USA and Canada. Individual results may vary.

Proactive Service Task Addressed

~53%

24/7 Connected Services identified 53% of service needs that we completed before they created a callback.
Days Between Failure

~119

24/7 Connected Services significantly reduces the likelihood of unexpected shutdowns and breakdowns.
First Time Fix Rate

~61%

24/7 Connected Services identifies specific issues to support fixing them the first time around.

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KONE Maintenance Packages

Find a maintenance contract that's right for you

KONE Care Essential

Get the basics right. Ensure that your standard maintenance activities and compliance with legislation are fully covered.

• Cost of parts not covered

• Service calls not covered

• Examination and lubrication check are covered

• KONE Online* included

• Lowest upfront cost, highest potential expenses
KONE Care Advanced

Protection against most expenses. Extend your standard maintenance to cover service calls and minor spare parts.

• Minor parts costs covered

• Service calls covered (regular time)

• Preventive maintenance covered

• KONE Online* included

• Higher upfront cost, lower potential expenses
KONE Care Premier

We’ve got you covered. Comprehensive maintenance of your equipment inclusive of major repairs and spare parts.

• Major and minor parts covered

• Service calls covered (regular time)

• Preventive maintenance covered

• KONE Online* included

• Highest upfront cost, lowest potential expenses

Downloads

KONE Care Americas Services Factsheet PDF, 113.8 KB Opens in a new tab

Built-in services

Industry leadership that delivers service innovations

With real-time monitoring and intelligent data analysis, we can identify and address many potential faults before they become a problem, helping support uptime and safety.

Review your maintenance contracts and get real-time insight into service activities — all in one convenient online place.

Get more out of your escalators

Digital services

Easy ways to add value

We offer digital services that help future-proof your assets while supporting tenant satisfaction and building value. Use KONE APIs to monitor equipment status and track maintenance activities, improve your building experience, and keep your tenants informed with infotainment services.

Learn more
Escalator modernization

Simple escalator modernization solutions

We upgrade and replace escalators of most brands, delivering tailored modernization designed to improve safety, efficiency, reliability, and performance. Help reduce maintenance costs, support code compliance, extend the lifespan, and improve the energy efficiency of your escalator, for a smoother ride for users.

Learn more

References and case studies

See how we combine expert knowledge and the latest technology to offer effortless maintenance.

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Frequently asked questions

KONE offers a range of escalator maintenance services for most major brands — from essential preventive maintenance to fully digitally enabled predictive maintenance. Our connected packages provide real-time monitoring, proactive interventions, and clear equipment transparency through KONE Online.

KONE's predictive maintenance uses real-time sensors to continuously monitor speed, temperature, vibration, and energy consumption. AI-based data analytics help identify potential issues before they cause a breakdown — so our technicians can act proactively, helping reduce unexpected stoppages and keep your escalators running smoothly.

Through KONE Online, KONE's self-service web portal, you can access real-time equipment status, review maintenance and repair activity, view service history, and review your maintenance contracts — all in one place, around the clock. You can also stay updated on the go with the KONE Mobile app.

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Escalator maintenance

An approach that's right for you

Predictive escalator maintenance

~53%

~119

~61%

Take the next step

Send us a message and we'll get back to you shortly

What are you interested in?

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Tell more about yourself and let us know your data processing preferences

Next, share your contact details.

Great, thank you! Next, tell us how we can help.

Almost there! Would you like to receive relevant marketing communications from us? Choose your preferred channels or continue to send.

Find a maintenance contract that's right for you

KONE Care Essential

KONE Care Advanced

KONE Care Premier

Downloads

Industry leadership that delivers service innovations

Predictive maintenance for all

Industry-leading digital customer experience and transparency

Get more out of your escalators

Easy ways to add value

Simple escalator modernization solutions

References and case studies

Frequently asked questions

STADIUM

Escalator maintenance

An approach that's right for you

Predictive escalator maintenance

~53%

~119

~61%

Take the next step

Send us a message and we'll get back to you shortly

What are you interested in?

Find a maintenance contract that's right for you

KONE Care Essential

KONE Care Advanced

KONE Care Premier

Downloads

Industry leadership that delivers service innovations

Predictive maintenance for all

Industry-leading digital customer experience and transparency

Get more out of your escalators

Easy ways to add value

Simple escalator modernization solutions

References and case studies

Frequently asked questions

What escalator maintenance services does KONE offer?

How does escalator predictive maintenance work?

How do I access my escalator maintenance data in real time?