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Repairs and enhancements for elevators and escalators
Heavy-duty equipment is built to last — but even the best-engineered components have a service life, and occasional repairs are part of the normal lifecycle of elevators and escalators. At KONE, that's something we plan for.
Core benefits
Why choose KONE repair services
Solutions
Repair services that fit the needs of your building
From scheduled replacements to emergency fault repairs, we look after your equipment throughout its lifecycle.
Lifecycle value
We care for your equipment throughout its lifecycle
In addition to one-off repairs, we can help you maintain your equipment for optimal performance and eventually modernize it when it's time for something new.
Contact us for equipment repairs
Whether you’ve had a repair recommendation, noticed something that needs attention, or just want to understand what your equipment might need next, our team is happy to help.
Contact us
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What are you interested in?
Frequently asked questions about elevator and escalator repairs
KONE provides elevator and escalator repair services for planned and unexpected needs. These include:
- Planned component replacements for parts approaching the end of their expected service life
- Smaller upgrades and enhancements designed to improve equipment performance without a full replacement
- Fault repairs to diagnose problems and help return equipment to service
The recommended repair approach depends on the equipment’s condition, service history, age, usage, and the needs of your building.
Yes. KONE technicians can repair elevators and escalators of all makes and models.
Our global supply network provides access to nearly 400,000 spare parts for equipment from major elevator and escalator manufacturers. Commonly used components are stocked locally where available, helping technicians complete many repairs during the first visit.
The official KONE service page currently supports the “all makes and models” positioning and describes access to nearly 400,000 spare parts from multiple equipment manufacturers.
Response times depend on your location, the type and urgency of the fault, technician availability, and the service level included in your agreement.
When your service agreement is created, KONE works with you to define the appropriate level of support based on your building and operational needs.
A planned component replacement addresses a part that is approaching the end of its expected service life. Replacing it proactively can help reduce the likelihood of equipment disruption and support more predictable maintenance planning.
A fault repair addresses a problem that occurs outside the regular maintenance schedule. A technician assesses the equipment, identifies the likely cause, and completes the appropriate repair based on the diagnosis and parts availability.
Your repair history is visible through KONE Online, our customer portal.
Modernization may be worth considering when equipment is aging, repairs are becoming more frequent, replacement parts are difficult to source, or the equipment no longer meets your building’s needs.
The right approach depends on factors such as:
- Equipment age and condition
- Repair frequency and cost
- Parts availability
- Reliability and performance goals
- Accessibility needs
- Energy-efficiency objectives
- Building use and future plans
KONE offers modernization options ranging from targeted upgrades and component replacements to full equipment replacement. An equipment assessment can help determine whether continued repair or modernization is the more appropriate long-term approach.