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Predictive maintenance for more reliable equipment
Traditional non-connected maintenance is often reactive and responds only after something stops working. Digitally enabled predictive maintenance takes a smarter, proactive approach, meaning fewer breakdowns, faster fixes, longer equipment life, and happier customers.
What is predictive maintenance?
Predictive maintenance uses equipment data, remote monitoring, and analytics to help identify developing issues before they lead to service disruption. For connected elevators and escalators, these insights can support proactive maintenance planning, faster troubleshooting, and more reliable operation, helping reduce the risk of unexpected downtime and keep people moving.*
* These numbers reflect averages observed over 12 months in KONE connected units in the USA and Canada. Individual results may vary.
Enabled by 24/7 Connected Services
Benefits of connected maintenance
Predictive. Remote. Transparent.
A smarter approach to elevator service.
How does predictive maintenance differ from traditional maintenance?
See the key differences between traditional maintenance and our digitally enabled connected service – making smart, connected maintenance the new standard for safety and peace of mind.
| Traditional non-connected maintenance | KONE digitally enabled predictive maintenance | |
| Planning and monitoring | Follows a fixed schedule based on estimated wear and tear | Uses real-time equipment data to monitor actual usage 24/7 |
| Issue detection | Action only taken before failure if signs are visible | Predictive and proactive, intervention before failure |
| Response speed | Variable, often delayed | Rapid, critical alarms prioritized and addressed without delay |
| Downtime | Longer, unexpected | Significantly reduced, most faults fixed before operation is affected |
| Transparency | Limited information, via reports | Full real-time equipment status and history online |
| Equipment longevity | Standard, no early interventions | Optimized asset life and reliability |
How does predictive maintenance work?
Analytics help identify issues early
Connected sensors and cloud-based analytics continuously monitor equipment data to help identify early warning signs before they lead to service disruption. Here’s how connected maintenance supports elevators and escalators:
Suitable for different environments
Benefits all types of buildings and equipment
Predictive maintenance isn’t just for the largest city skyscrapers or brand new buildings - it’s a smart investment for building owners, facility managers and building operators who value reliable people flow and asset protection.
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Frequently asked questions
Predictive maintenance uses real-time monitoring and data analytics to anticipate potential problems and schedule well-timed actions. It combines remote diagnostics with onsite work by technicians to ensure that elevators operate reliably and safely. Compared to conventional reactive maintenance, predictive maintenance improves service outcomes, reduces costs and provides better reporting.
Traditional maintenance follows a fixed schedule, replacing parts based on age or wear. Predictive maintenance utilizes usage data and equipment data to spot issues early, to schedule the right actions, thus keeping elevators running longer with fewer disruptions and lower lifetime costs.
Predictive maintenance reduces the likelihood and duration of downtime by addressing many issues before they affect service. In KONE's connected elevator base, outcomes include resolving issues proactively and reducing downtime. Actual results vary by site, equipment, connectivity, and market availability. Not all faults can be prevented.
Operations and performance data is collected from equipment controllers, inbuilt equipment sensors and from additional sensors for 3rd-party equipment and shared via a secured connection to the IoT cloud services. Innovative AI-based data analytics identifies patterns and early warning signs. The system generates alerts, recommends actions and updates the maintenance plan accordingly. Building managers can see real-time equipment status and service information in KONE's digital tools. Availability of specific capabilities (for example, KONE Remote Rescue) may vary by equipment, contract and market.