What solutions are included in KONE Journey?

KONE Journey brings together four core solutions: KONE Destination: A destination control solution designed to group passengers traveling to the same or nearby floors and support more efficient people flow. KONE Access: An integrated access control solution that helps manage access to elevators, floors, and other authorized areas. KONE Infotainment: Digital displays and media solutions that provide information and content during the elevator journey. KONE Elevator Call: A mobile solution that allows users to call an elevator using a compatible smartphone. The solutions can be selected individually or combined, depending on the building, elevator system, technical requirements, and desired passenger experience.

What is the difference between KONE Destination and KONE Access?

KONE Destination and KONE Access perform different but complementary functions: KONE Destination assigns passengers to elevators based on their selected destination. It is designed to group people traveling to the same or nearby floors and can help improve handling capacity and journey efficiency, particularly during busy traffic periods. KONE Access helps manage who is authorized to enter the building or travel to specific floors and areas. Depending on the configuration, it may support access credentials, touch-free access, and integration with turnstiles or other building-entry systems. When used together, KONE Access verifies access rights while KONE Destination helps manage the passenger’s elevator journey.

KONE Journey

Every journey through your building is an opportunity – to impress, to reassure, and to add lasting value. KONE Journey is a modular, connected solution portfolio that transforms elevator experiences across new and existing buildings, making every ride smoother, smarter, and more memorable.

KONE Journey enhances the user experience in vertical transportation – from residential buildings to high-end, mixed-use commercial developments. It brings together convenience, personalization, and engaging experiences, while supporting higher levels of safety and security as part of the overall building concept.

By improving everyday elevator journeys, KONE Journey increases tenant satisfaction and strengthens overall building attractiveness – helping developers create buildings people want to live in, work in, and return to.

KONE Journey supports both new builds and existing buildings, improving building attractiveness and optimizing people flow performance throughout the lifecycle of the building.

Benefits

KONE Journey supports building value

A premium impression from the first ride

A high-quality elevator experience that supports premium building positioning. KONE Journey helps attract and retain tenants and residents in competitive markets – delivering a strong "wow factor" from the very first ride and making elevators part of the building's identity and overall experience.
Move more people, more efficiently

Maximize capacity during peak traffic periods with intelligent destination control, with an opportunity to optimize energy use during quieter hours. Designed for different building types, as well as cruise ships, KONE Journey adapts to changing usage patterns to ensure smooth, efficient people flow throughout the day.
Safety and security built into the journey

Built-in KONE Access integrates elevators with building systems. Fire, evacuation, and intrusion control remain separate safety and security functions, working alongside access control to support a coordinated approach to building safety. Security and smooth people flow, working together from day one.
Keep your building relevant and futureproof

Protect the long-term value of your building through modernization solutions that improve performance, people flow, and user experience. With minimal disruption, even aging buildings can be transformed into more modern environments for tenants and visitors.

Right fit for your building

Core solutions

KONE Journey is a modular and connected solution portfolio that adapts to the needs of the building and its users, enabling smooth people flow, touch-free access, and engaging digital experiences throughout the building lifecycle. Choose the solutions that fit your building today, and expand over time.

KONE Destination

A smart elevator control system that makes journeys more convenient. Passengers are assigned to the optimal elevator for their destination floor – improving handling capacity, reducing travel times, and adapting flexibly to different building types and traffic patterns.

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KONE Access

Touchless access for tenants and visitors from the entrance to their destination floor, without compromising security. Built-in access control simplifies project delivery and integrates KONE elevators and turnstiles seamlessly with building access systems.

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KONE Infotainment

Digital content and information that enhance the journey experience. Elevator screens deliver relevant, engaging content – from building information and wayfinding to advertising and brand communication – turning every ride into a value-adding moment.

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Complete your journey experience

Complementary solutions

Expand the KONE Journey suite with complementary solutions that add further layers of convenience, security, and integration tailored to the specific needs of your building and its users.

KONE Lane

Speed gates supporting smooth and secure access in busy environments. KONE Lane brings together space-efficient design and advanced sensor technology to ensure seamless, secure people flow – an ideal complement to KONE Access in high-traffic lobbies.

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KONE Mobile experience

Enable smart elevator calls via mobile devices using KONE applications or APIs. Passengers can interact with elevator systems through their preferred app, supporting a more seamless and connected building experience.

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KONE APIs

Enable integration between elevators and a wide range of building technologies, from delivery and cleaning robots to building-wide wayfinding systems. Flexible integration options allow your elevators to become part of a connected, intelligent building ecosystem.

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A journey for every building type

Modern buildings face increasing demands. That's why KONE Journey's solution portfolio adapts to the needs of your environment – delivering the right combination of convenience, experience, and security to keep your world moving.

Enhancing the tenant experience in commercial real estate is a top priority for property owners and managers seeking to attract and retain high-quality tenants. A smooth and intuitive journey through the building is an important part of that experience.

KONE Destination gives passengers in high-traffic environments clear guidance from the moment they approach the elevators, helping to reduce congestion and confusion in the lobby. Passengers select their destination at an operating panel. QR codes can be used to reach the desired floor.

Integrated access control ensures that only authorized users can access permitted floors, creating a secure and seamless journey throughout the building.

Whether designing a new residential building or refurbishing an existing one, a smooth and premium building experience is essential for residents – while maintaining strong security and supporting energy-efficient operation. Personalized and secure people flow plays an important role in delivering this.

KONE Destination can be integrated with your access control solution for improved security, and user profiles support personalized features such as home floor calls. The accessibility function gives passengers extra time to reach the car, longer door dwell times, and fewer people assigned to the car.

Connected in-car displays can also be used to share topical building information and updates with residents, improving communication across the building.

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Customer success stories

See how we have helped our customers deliver better elevator experiences in new and existing buildings.

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Frequently asked questions

KONE Journey is a modular, connected portfolio of smart elevator solutions designed to improve people flow and the passenger experience. It brings together destination control, access control, digital infotainment, mobile elevator calling, and related services that can be configured for the needs of new and existing buildings.

The portfolio allows building owners and developers to select individual solutions or combine them to create a more connected elevator journey.

KONE Journey brings together four core solutions:

KONE Destination: A destination control solution designed to group passengers traveling to the same or nearby floors and support more efficient people flow.
KONE Access: An integrated access control solution that helps manage access to elevators, floors, and other authorized areas.
KONE Infotainment: Digital displays and media solutions that provide information and content during the elevator journey.
KONE Elevator Call: A mobile solution that allows users to call an elevator using a compatible smartphone.

The solutions can be selected individually or combined, depending on the building, elevator system, technical requirements, and desired passenger experience.

KONE Journey is designed to support a range of building environments, including offices, residential buildings, hotels, healthcare facilities, educational buildings, and mixed-use developments.

Because the portfolio is modular, available solutions can be selected and scaled according to the building’s people-flow needs, use cases, and technical specifications. Product availability and configuration may vary by market and building.

Yes. KONE Journey supports both new construction and existing buildings. Depending on the elevator equipment, building systems, and technical requirements, selected solutions may be added as part of an upgrade or modernization project.

A site assessment is recommended to determine compatibility, integration requirements, available functionality, and whether changes to existing equipment or systems are needed.

KONE Destination and KONE Access perform different but complementary functions:

KONE Destination assigns passengers to elevators based on their selected destination. It is designed to group people traveling to the same or nearby floors and can help improve handling capacity and journey efficiency, particularly during busy traffic periods.
KONE Access helps manage who is authorized to enter the building or travel to specific floors and areas. Depending on the configuration, it may support access credentials, touch-free access, and integration with turnstiles or other building-entry systems.

When used together, KONE Access verifies access rights while KONE Destination helps manage the passenger’s elevator journey.

Integration may be possible, but compatibility depends on the existing building systems, elevator equipment, interfaces, and how the original systems were implemented.

KONE connectivity and APIs can support selected use cases, such as elevator calling, service-robot integration, equipment-data sharing, and connections with building applications or management platforms. KONE Access may also connect with compatible third-party access control systems.

A technical assessment is required to confirm compatibility, available features, cybersecurity requirements, responsibilities between system providers, and whether software or equipment updates are needed.

STADIUM

KONE Journey

Enhancing building attractiveness through better journeys

KONE Journey supports building value

A premium impression from the first ride

Move more people, more efficiently

Safety and security built into the journey

Keep your building relevant and futureproof

Core solutions

KONE Destination

KONE Access

KONE Infotainment

Complementary solutions

KONE Lane

KONE Mobile experience

KONE APIs

A journey for every building type

Commercial and mixed-use buildings

Residential buildings

Want to learn more? Get in touch

Send us a message and we'll get back to you shortly

What are you interested in?

Customer success stories

Frequently asked questions

What is KONE Journey?

What solutions are included in KONE Journey?

What types of buildings can use KONE Journey?

Can KONE Journey be added to an existing building?

What is the difference between KONE Destination and KONE Access?

Can KONE Journey integrate with existing building management and access control systems?