KONE Online Contact us
Tools & downloads KONE Online Contact us
Contact Us
All industries Residential Retail Office Hotels Hospitals Stadiums

Suggested links

Public Sector Advanced People Flow Solutions
New equipment overview

Suggested links

KONE Studio KONE Car Designer KONE Escalator Planner
Service & maintenance Elevator maintenance Escalator & moving walk maintenance Predictive maintenance Repairs Digital communication tools Switching to KONE

Suggested links

Start your elevator review Connectivity
Modernization Elevator modernization Elevator upgrades Elevator replacement Escalator & moving walk modernization KONE EcoMod™

Suggested links

Start your elevator review KONE MonoSpace® Upgrade Connectivity
Advanced People Flow solutions Access solutions Destination solutions Infotainment solutions KONE E-Link KONE Journey solutions KONE API services Connectivity Elevator call app
KONE Major Projects KONE UltraRope High-rise solutions
About KONE Safety Sustainability Innovation Careers

Suggested links

Newsroom KONE e-Invoice KONE global Our Suppliers
Newsroom News and stories Reference cases Blog posts Press releases

Customer service

We’re here to help you

Get in touch

  • General enquiries

    • For general inquiries please call the KONE Customer Care Center at 877-276-8691.
    • You can reach us 24 hours a day, seven days a week.
    • For non-urgent service inquiries you may also email the KONE Service Center at Americas.customer-support@kone.com.
    • For KONE eInvoice support, starting Sept. 8, 2020, please call 888-705-3612 or Billing.Questions@KONE.com.

  • Report a service need or incident

Frequently asked questions

Our KONE Online web portal and KONE Mobile app give you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.

You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.

KONE Online or KONE Mobile will show you all upcoming and past maintenance visits for all the equipment we maintain for you.

With KONE 24/7 Connected Services we can better predict, maintain, and take action before something breaks down.
Contact your local KONE representative to find out more.

KONE Online and KONE Mobile

Stay up to date with equipment status and maintenance work progress around the clock with our KONE Online web portal and our KONE Mobile app.