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KONE partnership drives reliability at Phoenix Sky Harbor
Stories from cities
Phoenix Sky Harbor, Arizona, USA
At Phoenix Sky Harbor International Airport, consistent performance matters. KONE’s approach—combining technical expertise with transparency, ownership, and a strong onsite presence—has helped transform equipment reliability and strengthen long-term planning. By staying focused on what matters most—safe, reliable, and efficient people flow—KONE continues to support the airport’s operations today and into the future.
Building Facts
- 237 elevators, escalators, and moving walks
- Mixed equipment portfolio (KONE & Non-KONE equipment)
- 24/7/365 onsite KONE team
- Asset Management Plan developed
- Industry leading KONE EcoMod solution selected for the modernization of escalators and moving walks
- Contract extended through 2029 via OMNIA cooperative
- Recent elevators, escalators & moving walks modernization in Terminal 4
Challenges
- Frequent equipment downtime due to deferred maintenance
- Managing a mixed equipment portfolio
- Supporting continuous 24/7 airport operations
Solutions
- Dedicated 24/7/365 onsite team, covering all shifts
- Full survey and assessment of all 237 units
- Development of a comprehensive Asset Management Plan
- A working approach built on transparency, ownership, and accountability
KONE Solutions
- 238 Units maintained by KONE
- 24/7/365 On-site KONE assistance
- Comprehensive Asset Management Plan developed
