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Keeping life's most critical journeys in motion

Woman and child

Seattle Children's Hospital - a place where care is everything

Date of completion: Ongoing


Floors: 10


Building owner: Seattle Children's Hospital

 

At Seattle Children's Hospital, the focus is always on the patient. We have all seen how technology revolutionizes medicine, connecting larger teams of experts to give a hopeful future to children with the most complex conditions. At KONE, we believe the building that houses this life-saving work should be a vital part of the care team.
 


 

For the hospital, this means having absolute confidence in their equipment. They came to us seeking a data-driven way to improve the safety and reliability of their elevators – not just for today, but for the years to come.

"KONE's reliability centered maintenance methods... coupled with their technology allow us easy access to our data, a clear understanding of the repairs that are needed, and the ability to plan for upcoming larger renovations and modernizations."

 

Seattle Children's Hospital Team

A partnership of people and technology

Our solution started by combining the best of our technology with the expertise of our people. We integrated KONE 24/7 Connected Services into the hospital's elevators, giving them a way to monitor the health of each unit in real-time.
 


 

This intelligent system gathers data around the clock, allowing our expert onsite mechanics to see the complete picture. Together, they can move beyond simply fixing a problem and get to the root cause, understanding exactly why an issue occurred. This partnership between our people and our technology provides the most accurate data, helping both KONE and Seattle Children's Hospital make smarter decisions.
 


 

This collaboration goes beyond day-to-day reliability. It’s about creating a smart plan for the future. Seattle Children's Hospital has equipment that will eventually need to be modernized, and our data-driven approach helps them decide where to invest and when.


 


By analyzing factors like the age and usage of an elevator, the availability of parts, and how critical it is to the hospital's operations, we provide clear insights. This helps Seattle Children's Hospital prioritize upgrades, ensuring that the most essential equipment is always ready to perform, and that the hospital can plan for the future with confidence.

Hospital elevator lobby
Mother with child in hospital bed

Predictive maintenance

Laying the foundations for a smart future

    Staying one step ahead for uninterrupted care

    We believe in solving challenges before they become problems. Thanks to smart insights from KONE 24/7 Connected Services, a full 70% of our maintenance at Seattle Children's Hospital will be performed proactively. This means we can anticipate the equipment's needs and schedule service at the most convenient times, ensuring the hospital's critical people flow is always smooth, reliable, and ready for what matters most.

    Reduction in call-outs

    In a hospital, reliability is essential. By shifting to a predictive maintenance model, we'll help reduce reactive service calls by 30%. This translates directly to more uptime for the elevators, giving doctors, patients, and staff confidence that their journeys through the building will be efficient and uninterrupted, allowing them to focus on providing and receiving care. 

    A partnership that provides constant peace of mind

    Our partnership with Seattle Children's doesn't clock out. KONE 24/7 Connected Services provides constant, round-the-clock monitoring of all equipment. It’s like having an expert eye on every elevator, all the time. This vigilance allows us to gather data, spot potential issues early, and ensure the system is always performing at its best, providing true peace of mind for the hospital team

Technology highlights

55 %

Fewer Entrapments

40 %

Reduction in Callouts

Solutions

Designed to make it easy to plan ahead

  • HAnd holding a phone

    KONE Mobile (App)

    This digital tool provides a clear communication channel, giving the hospital's team prompt updates on maintenance and service issues directly from our service teams.

  • KONE 24/7 Connected Services

    This intelligent service is the heart of the solution, gathering real-time data from the elevators to predict issues and enable proactive maintenance.

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