About KONE
Safety
Sustainability
Innovation
Careers
Stories from cities
Metro City
Case overview
| Project name | Metro City |
| Location | Xujiahui commercial district, Shanghai, China |
| Building opened | 1998 |
| Escalators modernized | 2010 |
| Building owner / operator | Shanghai Metro City Business Management Co. Ltd |
| Size | 67,000 square meters |
| Daily visitors | 50,000 to 100,000 |
A retail landmark
Modernizing one of Shanghai's most iconic shopping and entertainment destinations
Located in the heart of Shanghai's bustling Xujiahui commercial district, Metro City has been a major retail and entertainment destination for over two decades. Known for its distinctive crystal globe architecture, the shopping mall attracts between 50,000 and 100,000 visitors daily, with a total of 32 escalators working around the clock to help move people throughout the complex.
To ensure safe, reliable, and smooth people flow for years to come, KONE modernized all 32 escalators throughout the mall. The project improved equipment performance, reliability, and eco-efficiency while allowing the shopping mall to remain fully operational throughout the modernization process.
Key requirements of the project
Enhancing safety and sustainability
Improving customer convenience and safety while increasing the energy efficiency and sustainability of the escalators.
Ensuring smooth people flow
Ensuring smooth people flow throughout the modernization project while accommodating tens of thousands of visitors each day.
Minimizing disruption during modernization
Coordinating material flow and installation work to minimize disruption and maintain a positive visitor experience throughout the project.
Results of the modernization
Delivering improved performance with minimal disruption
Technology highlights
- 32 KONE EcoMod™ escalators
