“To most people, every elevator ride is the same. To me, every sound and every vibration tell a story.”
Senior troubleshooter Ratheesh Kumar has worked for KONE for 16 years. He’s ensuring that elevators operate smoothly in Orchard Road district, one of Singapore’s busiest areas.
While most people go about their day without paying much attention to elevator mechanics, Ratheesh sees things differently. Every sound that an elevator makes is a signal – an indication of how the machinery is performing. His role is to interpret those signals and act before small issues become major disruptions.
Today, intelligent digital tools support the daily work of a service technician. With real-time monitoring systems like KONE 24/7 Connect, elevators can alert Ratheesh to potential issues before they happen. The AI-powered Technician Assistant tool helps him carry out on-site diagnostics by providing step-by-step guidance during troubleshooting. These tools allow him to respond faster, work smarter, and maintain a high level of reliability – even in challenging conditions like Singapore’s heavy rains and humid climate.
Ratheesh’s journey with elevators is one of continuous learning and dedication. He plays an essential role in keeping Singapore moving – connecting people to their daily lives, their routines, and each other.
Looking ahead, Ratheesh hopes to pass on his knowledge to the next generation. By training and refining AI tools with his own field experience, he believes his expertise can be preserved and carried forward. When he eventually retires, a part of his experience may continue to guide future technicians, ensuring that the city never stops moving.
Watch Ratheesh's story to see how we keep one of the world’s busiest cities moving.