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TD Garden, Boston, Massachusetts, USA

When you pay top price for a ticket, you now get something special at Boston’s TD Garden arena. When Delaware North renovated the iconic stadium – home to the Bruins ice-hockey and Celtics basketball teams – they were looking for flexibility to serve individual customer needs. Advanced people flow technology gives them just that: from parking garage to cushioned seat, the new premium experience at TD Garden is hard to beat!

BUILDING FACTS

  • Location: Boston, Massachusetts, USA
  • Modernization completed: 2019
  • Building type: Multi-purpose arena
  • Capacity: Nearly 20,000
  • Owner/operator: Delaware North

CHALLENGES

  • Improve the “street to seat” access experience for the arena’s premium customers to eliminate the need for them to negotiate a crowded parking garage, climb two flights of stairs, submit to security screening and wait for elevators
  • Find ways to integrate independent access and ticketing systems
  • Improve vertical navigation through the arena

SOLUTIONS

  • Create uniquely customized smart lobby to serve premium customers exclusively, allowing guests to enter and depart the arena in a calm, relaxed atmosphere
  • Collaborate with a range of stakeholders to create a suite of smartphone enabled people flow solutions that are seamlessly integrated with the Ticketmaster system to give premium ticket holders smooth access all the way from reserved parking spots to their seats
  • Replace outdated elevators and escalators and install new access and destination control systems and information screens to improve the safety and efficiency of moving through the arena

KONE SOLUTIONS

  • 9 KONE MonoSpace® elevators
  • 2 KONE TravelMaster™ escalators
  • KONE Access™ building access solution
  • KONE Destination control system
  • KONE InfoScreen
  • #Advanced People Flow solutions
  • #Americas
  • #Modernization
  • #Special buildings

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